Apparel brand is looking to hire a TempCustomer Service Rep! As the CS Rep you will be responsible for providing exceptional customer service to customers via e-mail. You will also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers. The ideal candidate must have standard CS/CX experience but also experience with Operations and backend systems.
Start date: ASAP
End date: April 2025
Schedule: Mon-Fri 40 hours a week
Responsibilities:
Answer customer inquiries via email.
Support order management processes.
Identifying and investigating fraud cases.
Supporting inventory updates/management.
Identify and analyze sensitive issues and potential escalations.
Share necessary issues with appropriate teams.
Ensure all members receive efficient and comprehensive assistance.
Maintain the highest level of professionalism, exhibit empathy.
Provide thoughtful and prompt resolutions.
Present highly strategic and cohesive recommendations for customer inquiries.
Communicate service trends with the product, marketing, and technology teams.
Qualifications:
Standard CS experience - preferably DTC fashion brand(s)
Proficient with Excel - experience using VLOOKUPS and pivot tables a plus!
Experience using Shopify, FullCircle, Kustomer, Loop, Global-E, and PayPal.
Experience assisting with loyalty program or membership inquiries
Proven related experience within E-Commerce Customer Service
Strong written communication and customer service skills