cieTrade provides cutting-edge cloud software to companies that trade commodities or operate recycling facilities. Our mission is to help businesses improve processes and maximize grow using our innovative solutions. We're all about building strong relationships, delivering value and making an impact. If you're excited about working at a technology company with a small, energetic team, in a critical multifaceted role then we want to hear from you!
What you'll be doing.
As a Client Success Specialist at cieTrade you'll work directly with our customers to help them achieve maximum value from our platform. This role involves a variety of activities that includes on-boarding, implementation, training, accounting support, software QA/troubleshooting, project management and more. You will also play a critical role working with our engineering team providing input and feedback for continued product development, strategic planning, and decision making.
Respond to daily inquiries from clients using our platform.
Conduct live training sessions, and create self-help resources.
Help troubleshoot usability, reporting and reconciliation issues.
Manage support cases and engage in specialty client projects.
Offering guidance to integrate and adapt our solution to meet requirements.
Work with our engineering team to address issues and improve our platform.
What we're looking for.
Bachelor's degree in business administration, accounting, or related field.
2+ years of relevant experience in operations, customer service, project management or a related field, preferable at a technology company.
Understanding of basic accounting principles or any experience using accounting software such as QuickBooks.
Comfortable working with Excel to analyze and manipulate data.
Analytical thinking and problem-solving is your strength.
Exceptional written, verbal, and phone skills.
Proficiency in Spanish is a plus.
Why Work Here?
Supportive and collaborative culture in a casual work environment.
100% paid medical with a fully funded (HSA) Health Savings Account +Dental.