Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Prioritize and process new and renewal business within timelines and quality standards, including updating and maintaining information in the client management system.
Analyze client needs through research, determining appropriate course of action recognizing potential problems and elevating as appropriate.
Provide clients with timely information including plan information, rates, contributions, and carrier contacts.
Set up policy notebooks for delivery to client; assemble proposals and other presentations for client and prospect meetings.
Demonstrate positive, motivated behavior providing support and seeking guidance through teamwork and communication.
May be asked to lead a team of client service representatives as a mentor, guide and/or trainer based on office needs and teammate requirements.
Assist in preparation of new and renewal proposals; stewardship reports; service plans; comparisons, and demonstrate creativity in presentation style.
Support service and production team in reaching overall agency revenue and retention goals.
Maintain daily client processing functions such as endorsements, policies, audits, pending cancellations, ID cards.
Assist with all aspects of marketing, as needed.
Assist clients with direction or implementation of all appropriate internal resources including, but not limited to RSG and McGriff Employee Benefit Solutions (MEBS).
Take, report and monitor claims (if applicable).
Document member and client communications in the client management services tool according to department standards.
Prepare presentations, spreadsheets, direct bill, accounting discrepancies and other communications based on the needs of the internal team and clients.
Assist clients with claims resolution.
Participate in company sponsored seminars, training workshops and webinars to enhance industry knowledge and education.
Other duties and responsibilities assigned by management.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assignment based primarily upon the individual's minimal level of experience and production capacity to service a midsize book of business.
High school diploma or equivalent.
Demonstrated proficiency in computer applications such as Microsoft Office Suite.
Demonstrate strong organizational and project skills.
Strong communication and interpersonal skills (written and verbal).
Act with responsiveness, urgency and professionalism in all matters.
Prioritize work to achieve timely completion of the most critical and sensitive activities.
Respond quickly to client requests and work to provide appropriate information.
