US - Staffing - User Research (UX) at The Judge Group Inc. in Boston, Massachusetts

Job Description:

Location: REMOTE

Salary: $55.00 USD Hourly - $56.00 USD Hourly

Description:
Responsibilities


• Plans and conducts user research activities (for example, usability testing, online surveys, and customer interviews) and translates findings into actionable customer insights that inform product development and optimization


• Contributes to the product development process, including discovery, identifying customer needs, ideation, testing and continuously gathering customer feedback throughout the entire product development process


• Plans and facilitates design thinking workshops and activities including problem statement creation, alignment on goals, persona development, and journey-mapping


• Leads objective setting discussions and creates clear research roadmaps for software product development teams


• Contributes to the development of functional strategy and future direction


• Recommends the right research method to employ for the hypothesis or business problem at hand in order to deliver relevant and actionable learnings (for example, usability testing, online surveys, interviews, contextual inquiry, focus groups)


• Contributes to expert reviews and heuristic evaluations to identify opportunities within the user interface to improve usability and/or accessibility according to industry standards and best practices


• Communicates clear, concise, and objective research findings that focus on actionable insights


• Works collaboratively, seeking constructive feedback and integrating feedback to improve research expertise


Qualifications


• Bachelor's degree in Human Factors, Human-Computer Interaction, Information Design, or a related field with minimum of 5 years of related UX Research experience or Master's degree in Human Factors, Human-Computer Interaction, Information Design or related field with 3 years of UX Research related experience


• Expertise in a variety of qualitative research methods, including running usability studies and lean usability tests, conducting customer research interviews, and writing expert (heuristic) reviews


• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)


• Familiarity with quantitative and qualitative research tools, such as Qualtrics and UserZoom


• Familiarity with methodologies such as Design Thinking and Lean UX


• Advanced written and oral communication skills. Ability to present projects and status reports to cross-functional leadership


• Strong communication, organizational, analytical, critical thinking, and team building skills


• Proven track record of collaborating effectively with cross-functional teams

Contact: abandyopadhyay@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now