Collections Specialist at GFL Industries in Southfield, Michigan

Job Description:

Our GFL team is expanding, and we're looking for a Collections Specialist to join us in Southfield, Michigan. The Collections Specialist will perform, administer, and coordinate all collection functions to reduce the aging of client A/R through review, analysis, and communication with clients. This is a hands-on position that involves communicating with clients and employees.



Why Join GFL?



GFL Environmental is the only major diversified environmental services company in North America. Our employees, collectively known as 'Team Green,' enjoy numerous benefits: career advancement opportunities, competitive benefits, job stability within an essential services company, and the chance to make a positive impact every day for our customers and communities, Green for Life!



What's In It For You?

• 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.


• 401(k) with an employer match


• Paid holidays & Paid time off


• Employee Assistance Program with free counseling services.


• Competitive wages


• Growth opportunities

A "Day in the Life" of a Collections Specialist

• Daily collection calls (Outbound/Inbound - Target of 60 outbound calls per day)


• Contact customers regarding overdue accounts and determine reasons for non-payment


• Perform brief account reconciliations


• Monitor customer accounts for non-payment, late payment and other irregularities


• Process credit card payments


• Researches charge backs and returned checks


• Issue credit hold notifications


• Recommend that accounts be shifted to a collection agency


• Recommend bad debt write-offs


• Use skip tracing techniques to locate customers


• Resolve payment discrepancies, request and/or provide backups to customers


• Respond to customer questions and requests and resolve those questions/issues


• Complying with applicable laws, regulations, policies and procedures


• Overcome stall tactics and objection by suggesting different options for debt payment

Knowledge, Skills and Abilities

• At least two years (2) of collection experience


• Working knowledge of Microsoft Office-Outlook, Word and Excel


• Must be able to work a flexible schedule


• Proficient computer and math skills


• Self-starter with the ability to manage multiple tasks and meet deadlines


• Proven interpersonal, organizational, analytical and problem-solving skills


• Strong communication with outstanding phone etiquette and interpersonal skills


• Able to work efficiently as a part of a team as well as independently


• Possess strong logic, ability to take initiative and able to negotiate

Join us and become part of "Team Green" at GFL Environmental, where your skills and dedication will be valued and rewarded. Apply now for this exciting opportunity! (NEW)


#GFLTalent


We thank you for your interest. Only those selected for an interview will be contacted.


GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com Apply Now