We're Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We're laser focused on helping the world's largest and most trusted auto manufacturers grow their tire business-in fact, we've sold more than 60 million tires to date. We're a thriving company, and we're looking for driven individuals to join our team. That's where you come in!
As a GM Tire Program Specialist (Level 1), your essential job functions will include the following:
Responding to inbound and outbound calls with car dealerships, distribution centers, and automotive field managers for tire orders and returns. Research and track down hard to locate tires.
Assisting dealers with a variety of billing concerns, including overages, shortages, incorrect pricing, and delivery disputes. Ensure the accurate processing of orders daily.
Serving as a liaison between the dealer and manufacturers to resolve ordering, shipping, and billing disputes.
Responding to customer requests/inquiries within one business day, providing superior customer service, technical related advice, and translating inquiries into opportunities.
Representing AMI with all GM dealers.
Manual processing of dealer credits and invoices
Tire Manufacturer rejection reconciliation
Basic program questions (requests for bulletins, etc.)
GM Invoice number requests
Part number and pricing requests
OE fitment questions (requires knowledge of replacement requirements, including TPC)
Tire selection for acceptable replacement tires (requires knowledge of speed and load ratings)
Price Tape errors/price discrepancies
Dealer competitive pricing questions
OE "Bumper to Bumper" warranty Issues
Aftermarket warranty support
Tax questions
Merchandising materials
Support for Price Match Guarantee online claim process
Tire manufacturer promotions and rebates
Evaluating the customer's needs and determining appropriate actions.
Contributing to the development and sharing innovative ideas to improve processes and policy to enhance customer experience. Strive for one call resolution with every customer.
Interacting with other departments to ensure timely responses to customer inquiries and orders.
Resolving customer concerns and questions as they relate to delivery issues.
Displaying a professional manner when dealing with internal and external customers.
Completing administrative documentation required.
Inputting critical notes to contact center management system.
Attending all training sessions, as required.
Willingness to be a backup for other team members.
Other Duties as Assigned
Position Requirements
Ability to provide customer solutions through general knowledge of products, processes and provides support to the team as needed. Exhibit a strong focus on developing relationships
Exhibit basic proficiency with diagnostic skills and industry/product knowledge
Organization
Customer Service including phone skills
Communication including emails
Accuracy and keyboarding skills
Microsoft Office: With knowledge of Excel (Primarily Tire Specialist Level 2 & Level 3)
Competencies Required
Detail-oriented
Customer Focus
Good communication skills
Physical Job Requirements
Continuous viewing from and inputting data to a computer screen.
Sitting for long periods of time.
Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.
Base Pay Range:
Starting at $16/hour
EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire's Human Resources Department to discuss your specific needs. Please feel free to contact us at ADAAAccommodation@dealertire.com or via phone at 833-483-8232.