Action Group Staffing is hiring a Service Manager for a local company with a global name.
Purpose of Position: Responsible for leading the service team to deliver exceptional customer support and ensure the efficient operation of manufacturing equipment.
Essential Functions and Responsibilities: • Lead and manage the service department • Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery • Contact the customer base to ensure service needs are met • Coordinate service calls to utilize company assets and time efficiently • Monitor and evaluate the service team's performance, providing regular feedback, coaching, and recognition to drive individual and team excellence • Ensure timely and accurate completion of service requests, work orders, and documentation, maintaining high attention to detail and quality • Collaborate with other departments to develop and implement strategies to improve customer satisfaction, increase service efficiency, and achieve business objectives • Manage inventory of service parts and tools, ensuring availability for efficient service delivery • Stay up to date on industry standards and any innovations, materials, tools, and /or processes that can benefit the company • Ensure all service personnel receive ongoing training on equipment, safety protocols, and customer service best practices
Qualification: • 5+ years of experience in a service management role within the manufacturing industry • Strong technical background with knowledge of manufacturing equipment and processes • Excellent leadership and interpersonal skills • Proficiency in service management software and Microsoft Office Suite • Ability to analyze data and generate reports for decision-making
Preferred Competencies: • Strong conflict-resolution and decision-making skills • Ability to manage customer relationships effectively and professionally • Proficient in troubleshooting and resolving technical issues • Strong organizational skills with the ability to manage multiple projects and priorities simultaneously