Carrols Restaurant Group, headquartered in Syracuse, NY, is a subsidiary of Burger King Corporation. Carrols operates over 1,000 Burger King® locations across 23 states and approximately 60 Popeyes® locations in 6 states. Carrols currently employs over 25,000 people in our restaurants and our Home Office. We've been in the quick service restaurant business for over 60 years, so we know a little bit about success. We're all about finding talented people and giving them the tools and knowledge to make it to the top. We are excited to bring on a new team member in our Facilities Maintenance department and we are currently recruiting for a Dispatcher to join our team.
Working for a large a growing company, being relied on as a key team member that others can depend on, collaborating with teammates from all departments, feels satisfaction from completing complex tasks and projects. If this sounds like you, then Carrols has a role for you! We are looking for an ambitious, motivated, analytical and collaborative teammate to join our Facility Maintenance Operations (FMO) Team as a Maintenance Dispatcher.
Key Job Responsibilities:
Receive and manage maintenance requests from restaurant operations to completion.
Assign work orders to the proper service technician or 3rd party vendor.
Facilitate clear, timely communication between restaurant operations, service technicians, vendors and FMO - capturing all communications in the R&M System.
Ensure repairs are being done timely and if not follow up with service technician or vendor to set an ETA.
Review requests for duplicate dispatches, repeat dispatches and warranty availability to reduce costs to Carrols.
Escalate open work orders that are not meeting SLAs
Ensure all service calls, maintenance requests and work orders are logged in the R&M system.
Capture inventory used on site specific repairs for consigned inventory to site specific allocation.
Prepare service techs daily work schedules.
Interact and follow-up with vendors for supplies and materials needed to complete the repairs. Communicate to other stakeholders as required.
Work with Maintenance Supervisor to solicit and submit region specific 3rd party contractors.
Requirements & Qualifications:
Must be able to perform each essential duty satisfactorily.
Intellectual curiosity is a must.
Persistent, but polite
Detail oriented and flexible
The requirements listed below are representative of the knowledge, skill, and/or ability required.