McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Product Support Technology Representative.
About the Role
The Product Support Technology Representative (PSTR) will leverage different technologies to help drive customer satisfaction through proactive support and ongoing maintenance, service, and parts needs. Within a specific geographic area of responsibility, the PSTR will promote the McCoy Construction & Forestry (MCF) product support business to both help increase customer satisfaction and to drive MCF profitability. The PSTR will manage the product support process to preempt and drive the resolution of technical and parts issues impacting machine performance and uptime by leveraging the capabilities of the service and parts departments.
Responsibilities
Drive customer satisfaction through proactive support
Manage ongoing maintenance, service, and parts needs
Promote MCF product support business within a specific geographic area
Resolve technical and parts issues impacting machine performance and uptime
Education, Skills & Knowledge Required:
Formal education or training required to perform the essential functions of the job. Includes degrees, certifications, licenses and/or registration requirements
Degree in an Engineering/Technology/Marketing discipline or equivalent experience. (University Degree (4 years or equivalent)
Minimum of 3 years related equipment experience and/or training; or equivalent combination of education and experience, of heavy duty forestry and construction equipment
Demonstrated sales and marketing skills. (Has an expert understanding of the principles, can apply the information to complex situations, solve complex problems, conduct research/break new ground, develop new applications, and provide expert support for other practitioners)
Willingness to travel. (Up to 50%)
Knowledge of appropriate industry (Performs more complex functions, understands principles, may teach others)
Knowledge of products and services offered by the appropriate area of responsibility
Knowledge of products, customers, markets, and competitors
Good interpersonal, negotiation and conflict resolution skills
Benefits:
Paid time off -80 Hours in the first year
Medical, Dental, Vision, Short and Long-Term Disability Insurance
401k with Employer match
$50000 company paid life insurance policy
Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply.