Job Ad: Director of Operations at Shahid Dental Group
Position: Director of Operations
Company: Shahid Dental Group
Location: Mount Pleasant, Texas
Job Type: Full-Time
About Shahid Dental Group:
Shahid Dental Group is a dynamic and growing dental organization with a vision to expand across Northeast Texas. With four established offices and plans to increase to 10, 25, then 50, we are committed to operational excellence, a strong company culture, and a goal of achieving 25% EBITDA across all locations. Our team thrives in a high-performance environment that values leadership, accountability, and growth. We are now seeking a dedicated and experienced Director of Operations to oversee and enhance the performance of our current and future locations, ensuring they operate efficiently and deliver excellent patient care. This would be a multi-talented Director of Operations who will oversee every operational function-acting as COO, CMO, CFO, and IT leader-and work hands-on with teams at every level to drive performance and growth. To achieve these ambitious goals, we are seeking a hands-on and results-driven Director of Operations to lead the charge in scaling operations, improving performance, and developing our teams.
Key Responsibilities: • Strategic Leadership Across Functions: Lead and integrate all operational areas including operations, marketing, finance, IT, RCM, and patient care protocols. Act as a key driver of growth across each department, ensuring efficient scaling as we expand. • Lead and manage the operational strategy for expanding from four to 10 dental offices in Northeast Texas initially and then expanding to 25 and 50, focusing on efficient growth, integration, and profitability. • Operational & Financial Management: Oversee financial performance, budgeting, and P&L, maintaining a consistent 25% EBITDA at each location and across all locations. Use data to analyze KPIs and metrics, ensuring optimal performance across every area of the business. • Marketing & Growth: Manage and execute marketing strategies to increase patient acquisition and retention. Ensure our brand remains strong and visible within each community we serve, fostering sustainable growth. • Team Development & Coaching: Coach, mentor, and develop managers and team members across all roles, including office managers, front desk staff, clinical teams, and doctors. Provide hands-on support to strengthen leadership skills, streamline processes, and enhance team performance. • IT & Systems Management: Oversee IT functions to ensure systems are streamlined, reliable, and support operational excellence. Implement technologies that enable efficient patient management, billing, and inter-office communication. • RCM & Billing: Collaborate closely with the RCM department to improve billing processes, enhance cash flow, and reduce billing errors. • Close Partnership with CEO: Work hand-in-hand with the CEO to execute on strategic goals and the company's vision. Align with the CEO on all major initiatives, providing regular updates and insights that contribute to long-term business success. • Culture & Patient Care Excellence: Foster a fun, collaborative, and high-performance work culture. Ensure all practices deliver exceptional patient care and maintain the highest standards in both clinical and administrative functions. • Lead recruitment and talent development efforts to ensure we attract and retain top-tier talent that aligns with the company's values and growth objectives.
Qualifications: • Proven experience as a Director of Operations, or equivalent in a multi-location healthcare or dental organization, with strong expertise in managing multi-functional teams. • Background in overseeing multiple operational areas, including marketing, finance, IT, and RCM. • Financial acumen with a strong track record in budgeting, P&L management, and achieving financial targets, such as a consistent EBITDA. • Strong coaching and mentorship skills, with experience in leading teams across various functions to improve performance and execution. • Exceptional communication and leadership abilities, with a demonstrated capacity to align teams with organizational goals and drive change. • Results-oriented mindset, with a proactive approach to operational excellence, growth, and strategic vision execution. • Demonstrated success in talent acquisition and building high-performing teams that contribute to organizational growth. • A proactive and results-driven mindset, passionate about operational excellence, growth, and leadership development. • Expertise in analyzing KPIs and using data-driven insights to enhance operational performance. • Strong track record in leading and scaling multi-site operations while maintaining profitability and operational excellence. • Hands-on experience in coaching, training, and developing teams to improve performance and execution.
What We Offer: • Competitive salary and performance-based bonuses aligned with growth and profitability goals. • Opportunities for career growth as we expand across Northeast Texas. • A collaborative and dynamic work environment with visionary leaders. • Health benefits, retirement plans, and other perks that reward and support our team members.
How to Apply:
If you're ready to take on a diverse and impactful role at Shahid Dental Group, apply today! Please submit your resume and cover letter to drrehanshahiddds@gmail.com with the subject line "Director of Operations Application".