Lead Spa Massage Therapist | Faro Blanco Resort & Yacht Club, Curio by Hilton at Shaner Hotel in Marathon, Florida

Job Description:

ABOUT THE TEAM



Shaner Hotels has an amazing opportunity to join our team at our Faro Blanco Resort & Yacht Club, located in beautiful Marathon, Florida. Set on Marathon's waterfront, Faro Blanco Resort & Yacht Club is easily identifiable by its historic lighthouse. A full-service marina, 125 accommodations, and a restaurant maintain our status as the premier resort in the Florida Keys. From weddings with the harbor in view to fishing charters and onsite Jeep rentals, experience the best of a resort that puts you near all the water activities you can handle.



ABOUT US



Shaner Hotel Group


Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!



JOB DESCRIPTION

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensures the Franchise and Shaner Brand Standard and experience for guests.
• Adheres to policies of the facility, Franchise, and Shaner policies.
• Performs massage and body services that meet the established guidelines for the type of service offering and that fulfill guest expectations.
• Performs all treatments on services menu based upon current licensure.
• Assesses contraindications of guest that may prevent service from taking place.
• Always meets the needs of the guest throughout the service.
• Understands and uses universal precautions when providing services.
• Cleans and disinfects all equipment.
• Maintains the highest level of product knowledge and has complete knowledge of all spa service presently offered. Understands the ingredients in products and can explain their benefits to guests. Answers guests' questions in a knowledgeable and professional manner.
• Recommends products for home use.
• Suggests other beneficial treatments offered in the spa.
• Ensures that work areas are clean and set according to procedures..
• Creates and maintains client cards and treatment notes, when appropriate.
• Other duties as assigned.

Responsibilities

The Lead Spa Massage Therapist is responsible for assisting the Director of Wellness to supervise the staff, and maintain supplies for the spa. They will be providing massages and other body treatments to guests of our facility. The therapist should be able to create an environment of relaxation for the guests and provide experiences that create lasting memories for the guest.

Qualifications

• High school graduate or equivalent.
• Valid state license in massage therapy or other credentials required by the state.
• Minimum three years customer service experience; previous spa experience preferred.
• Knowledge of professional spa services and treatments a plus.
• Previous massage and body work experience.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Must be able to build rapport with guest.
• Ability to explain various treatments/services to guests.
• Bilingual English/Spanish a plus.
• Excellent customer service skills and work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic, and motivational.
• Professional manner, discretion, and appearance.
• Strong team player.

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