Day to Day: Insight Global is looking for an Inbound Call Center Representative. This person will be taking 30-40 inbound calls on average from providers and/or patients and walking through their healthcare insurance. Training is provided and will be 6-8 weeks, potential for remote after 90 days. This person will be measured on KPI's and standards of the contract. This will be a 4-month contract with extensions and possible hire. The hourly pay rate for this role will be $18/hr.
Must Haves:
1-2 years Inbound Call Center experience
Strong Customer Service skills and Professionalism
Reliability
Excellent verbal and written communication skills
Flu Shot or ability to get prior to Dec. 16th and must send documentation
Pluses:
Any healthcare or provider/physician contact center experience
Experience working within managed care provider setting (coding, billing, etc.)