Location: Charlotte 7300 Reames Rd. Charlotte North Carolina 28216
Shift: 8:00:00 AM - 5:00:00 PM, Monday - Friday
Duration: 4 months
JOB DESCRIPTION:
This position will be responsible for getting up to date shipment statuses on all shipments and working with carrier partners to provide updates to key stakeholders.
The role will research carrier detention claims and work with plants on approvals.
This position will research late deliveries and provide updated shipments notes and any appropriate delivery reschedules in the TMS system.
This position will help maintain the customer location database and provide updates to primary contacts.
Other functions will be assigned as needed.
Main Responsibilities and Accountabilities:
Research missing check calls with carriers and help update all shipment statuses in the TMS system.
Cover detention email box and research carrier detention requests with plants and provide rejections or approvals.
Review requests for expedited shipment approval and follow-up with plants to approve or deny.
Research missed pickups from large raw material suppliers and take corrective action
Help maintain customer location database and carrier database and make updates as necessary.
Organize highest rejection and spot quote lanes weekly and highlight new lanes that have not previously been on the report.
Backup Load planning and execution in TMS system
Assist in executing and communicating carrier scorecard data results for the carriers
Regularly check carrier safety scores and alert Logistics Manager to problem areas.
Minimum Qualifications and Experience Requirements:
High School Diploma
1-3 Years Customer Service Experience Preferred
Previous Transportation or Logistics Experience is a plus.
Strong Word Processing skill in Outlook or Word. Basic Excel knowledge is a plus.
Strong teamwork and interpersonal skills.
Must be results oriented, have a sense of urgency, have excellent communication skills and is self-motivated.
Excellent verbal, written and organizational skills.
Strong prioritization, planning and reporting competency.