Vocational Case Manager at Horizon Goodwill Industries in Cumberland, Maryland

Job Description:

Job Summary: The Vocational Case Manager is responsible for client recruitment, case management, facilitation of employment and career plans and provision of on-the-job and off-site support to assigned clients seeking or in community-based employment.

Essential Functions:

• Participate in the development and implementation of case finding and client recruitment initiatives.


• Act as case manager for assigned clients and provide information about and referral to services needed through community resources (i.e.: adult education classes, childcare, transportation, credit counseling).


• Implement training and interventions to further career development of assigned clients, including job readiness training, job seeking support, employment retention support, and barrier resolution.


• Act as liaison between assigned clients, employers and referral and funding sources.


• Provide post-employment support and assist clients to identify and utilize natural support systems.


• Educate clients, community organizations and employers concerning HGI programs and services.


• Act as an advocate for assigned clients.


• Cooperate and maintain good rapport with clients, employers, staff and referring agencies.


• Maintain all relevant client records, case notes and other documentation including attendance records and progress reports.


• Complete and submit quarterly reports and program proposals to funding source(s) as directed.


• Complete monthly progress reports and submit fee-for-service invoices as directed.


• Assist with program evaluation and community needs assessment to identify program and service needs.


• Participate in development and submission of program and service proposals to expand and diversify program funding as directed.


• Participate in agency meetings and committees as directed.

Education and Experience:

• Associates degree or high school diploma and two years of relevant experience required, Bachelors degree preferred.




• Personal experience with public assistance system preferred.




• Must possess clean driving record and provide own transportation.

Potential Career Paths:

• Case Manager




• Job Coach




• Outreach Case Manager




• Associate Director of Workforce Development