Service Support Specialist I at Snapon in Kenosha, Wisconsin

Job Description:

Overview



Overview



Snap-on Incorporated is seeking a Service Support I Specialist in its IT Department, in the Kenosha, Wisconsin General Office. This person will provide I/T technical support for end users on several applications over the phone. This position is a temp to hire role in a technical call center.


This resource will handle support calls that come directly from employees of Snap-on and Snap-on Franchisees. They will resolve Level 1 support issues, application and connectivity issues, mail issues, etc. For issues the resource cannot resolve, they will engage/escalate to internal Snap-on resources as required.



Qualifications



This person must have:


the ability to install and troubleshoot network wireless cards from multiple vendors
the ability to understand software firewalls and configuration
excellent communication, organization, and documentation skills
the ability to understand call queues and escalations
knowledge of web technologies
the ability to troubleshoot moderate PC problems
a basic understanding of synchronization utilities and remote assistance tools such as GoToAssist or GoToMyPC
knowledge in MS Office applications, Windows 10 and IE/Chrome/Firefox experience
a flexible work schedule (coverage ranging between 7:00am - 9:00pm with ability to rotate late shift)