Fundamental understanding of Technology, Networking and Infrastructure, with prior experience managing projects in that space
Strong experience building relationships and managing various stakeholders simultaneously
Experience using any project planning & tracking tool (Ex: Spreadsheets, MS Project, Project Online, ServiceNow, etc.)
Experience or ability to lead a team of technical support staff in various locations
Strong communication and customer service skills
Has a car and is open to light travel within Westchester County
Nice to Have Skills & Experience
K-12 Industry Experience
Experience managing a team of 10+ technical support employees
Job Description
A client is looking for a Project Manager/IT Lead to sit hybrid in Westchester County and remote. This person will be managing technical infrastructure and networking projects across 3 customers (school districts) across the local area. Projects may include wireless network or infrastructure upgrades/replacements, VoIP implementations or upgrades, device replacement cycle projects, data center systems upgrades or refreshes, WAN installations, fiber projects, etc. Their responsibilities will include partnering with directors within the school districts to discuss what projects need to be prioritized, come up with project plans, and allocate budgets. They will work directly with outside vendors for technical services and equipment procurement, as well as internal technicians at the districts who will be carrying out the technical work and Superintendents and technology executives to ensure quality and timely delivery for the customer. This person will be keeping projects on task using various tools, managing deliverables and timelines, and running meetings to present status, how to mitigate potential risks, and to give direction. This Project Manager will also be responsible for managing a team of technical support, and will have leadership responsibilities, along with project management responsibilities. They will make sure that along with project completion, business as usual tickets are also being prioritized and closed in a timely manner. This person will be managing projects and a team simultaneously, so they need to be organized and process-driven, with strong experience communicating cross-functionally with various teams.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.