We are seeking an experienced and customer-focused Account Support Specialist to join our team. The ideal candidate will have a strong background in managing client relationships and handling various responsibilities across multiple departments to ensure seamless service delivery. This role requires excellent communication skills, both written and verbal, and the ability to manage client accounts from start to finish efficiently.
Responsibilities:
Maintain and develop strong client relationships, acting as the main point of contact.
Navigate and utilize internal portals and systems effectively.
Collaborate with Shipping, Receiving, Warehouse, and Sales teams to address client needs and ensure order accuracy.
Handle shipping issues, track orders, and manage the complete order processing cycle.
Research and resolve chargebacks, credits, and invoice discrepancies (approximately 20% of the role).
At least 1 year of experience in an account management role.
Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
Proven ability to work collaboratively across teams and departments.
Detail-oriented with strong problem-solving skills.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.