North Lawndale Employment Network is a comprehensive workforce development agency on Chicago's West Side dedicated to advancing the economic outcomes of the community's residents through innovative employment initiatives, including our social enterprises. In August 2021, North Lawndale Employment Network transitioned to a new campus which features a premier community café for residents and stakeholders.
North Lawndale Employment Network is seeking a Client Solutions Specialist to function as the central focus of case management services to NLEN clients; and provide eligibility determination through group orientation and assessment. This position assists NLEN clients with navigating program services, needs-related resource connection, and entry into unsubsidized employment. This position also provides career counseling, financial coaching, and job retention for a caseload of NLEN clients.
Responsibilities include:
Screens participants for training to determine suitability for program and likelihood of successful placement.
Maintains and develops case notes of all activities in the electronic system for all applicants in conjunction with client's hard file as required documentation.
Conducts individual counseling sessions.
Prepares Individual Employment Plan (IEP) to discuss realistic short-and/or long-term goal(s) with clients.
Implements client management systems, Salesforce, ECM, Career Connect & Illinois Work Net
to successfully route participants through various stages, resulting in the completion of IEP
goals as applicable.
Performs client follow-up on IEP no-show appointments.
Ensure clients' understanding of appropriate work and business behaviors.
Ensure clients' job readiness by reviewing/reinforcing job readiness criteria.
Instrumental in helping clients to develop resumes and professional portfolios while partnering in conjunction with Digital Equity Specialist.
Identify and effectively resolve self-imposed barriers.
Facilitate U-Turn Permitted, Path to Prosperity and Empowerment (Job Readiness and Anger Management) Trainings for all the clients.
Mentoring
Assisting in removing technical barriers such as daycare, transportation, lack of uniforms or interviewing clothing.
Assisting to remove self-imposed barriers such only want to work in a certain geographic location, and time frame.
Assist in generating job leads and publishing the job order.
Ensure that clients are job ready by understanding appropriate business attire, behavior, and attitude.
Financial Coaching
Conduct financial coaching through one on one, couple, or small group sessions.
Competently assess clients' current financial situations through review of their tax returns, accounts, credit reports, financial records, etc.
Ascertain clients' income, assets, debt, and credit scores by reviewing their financial records.
Develop plans of action and provide tools, resources, and accountability to the participant to help them meet their goals.
Document results, conduct accurate measurements, and generate outcome reports.
Utilizes client management system to successfully route participants through various stages, resulting in the completion of IEP and financial goals and as applicable.
Update Individual Employment Plan (IEP) to discuss realistic short-and/or long-term goal(s) with participants.
Administrative
Perform data entry utilizing Salesforce, ECM, Career Connect and Illinois work net, and other custom databases.
Conduct research and compile results as requested.
Assists program staff with various projects including, but not limited to outreach when needed.
Prepare for job fairs, exhibits and presentation materials/plans.
Maintains baseline knowledge of relevant program and service/training-related terminology.
Track and manage correspondence and documents for contracts and provider placements.
Other duties as assigned.
Social Media
Provide bi-weekly information to a department head for submission to Director of Development for use on social media.
Qualifications:
Bachelor's degree in education, social work, counseling, or related human services field.
Strong knowledge of vocational training markets
Three years of experience in counseling or related field required.
Ability to establish a liaison and interact with private and public agencies.
Benefits:
Comprehensive benefits package includes:
Medical, vision, and dental plans
Paid Time Off (PTO)
Paid Holidays (many Federal Holidays)
Hybrid work schedule
401K participation, day one of employment
Life Insurance
North Lawndale Employment Network is an Equal Opportunity Employer.
The salary range for this position is $53,000-$56,000 depending on relevant experience.