The Escrow Team Lead is responsible for handling more complex tasks within the Escrow Department and resolving escalated issues. Ensures compliance with state, federal and investor guidelines as they relate to the Escrow Department. Ensures Escrow tasks, reports and assignments are completed timely and accurately. Manages training of the Escrow Specialists and assists management with performance reviews.
Essential Duties and Responsibilities
Tracks and completes tasks associated with escalated issues in a timely manner. Responds to escalated inquiries and customer service requests related to the escrow processes. Handles more complex items, performing research, resolving issues and communicating with internal/external clients when needed.
Monitors all aspects of the escrow process to ensure compliance with all guidelines; Ensures the workflow/priorities are communicated daily to the team. Serves as lead for audit exceptions research and resolution.
Completes necessary audits to ensure transfers, open items and tasks are processed timely and accurately; prepares reports for management.
Ensures department processes are streamlined to accomplish assigned objectives. Assists with project implementation and department procedures.
Manages training of escrow specialists including new hires, training of new processes and re-training for performance issues.
Provides management with feedback to assist with employee skill reviews and performance reviews
Monitors vendor performance to ensure compliance with business rules and provides reviews to management monthly
Miscellaneous duties as assigned.
Position Requirements
Education
High school diploma or equivalent required
Experience
Minimum three years loan servicing experience
Senior experience strongly preferred
Functional/Technical Skills
Demonstrated Leadership skills
Strong written and verbal communication
Ability to work in a fast-paced environment
Ability to multi-task and manage time effectively to meet deadlines and manage multiple priorities
Highly organized, detail oriented and proactive
Ability to problem solve and research issues when needed
Strong math and analytical skills
Proficient with Microsoft Windows applications
Benefits
Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 10 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.
Environmental/Physical Demands
Work is typically preformed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.