We are partnering with an innovative company that is transforming how global brands create impact through immersive, cutting-edge technology. With an impressive 50% YOY growth, this fast-scaling organisation has built a reputation for delivering creative solutions that combine media and hardware to unlock incredible business opportunities for their clients.
This is your chance to be part of a company shaping the future of the industry, working alongside some of the most recognised names globally. If you're passionate about driving exceptional customer outcomes and want to be part of an organisation on an exciting growth trajectory, this is the role for you.
As Global Customer Success Manager, you'll play a pivotal role in managing and growing key strategic accounts, ensuring client success, and driving revenue growth. Based in Houston, this role is perfect for someone who thrives on building long-term client partnerships and delivering innovative solutions that make a tangible difference.
Responsibilities:
Account Ownership: Serve as the primary contact for global accounts, fostering strong, trusted relationships with key stakeholders.
Strategic Growth: Identify opportunities to expand and deepen relationships with existing accounts, focusing on upselling and driving revenue growth.
Client Collaboration: Partner with clients to understand their unique needs, delivering tailored solutions and acting as a proactive problem-solver.
Industry Expertise: Leverage your experience in media with a hardware element to position the company as a valued, innovative partner.
Operational Excellence: Ensure seamless account management, from onboarding to ongoing support and renewals, delivering best-in-class service.
CRM Mastery: Use Salesforce to track and manage account activity, generating insights to optimise strategies and client outcomes.
Qualifications:
Experience: 8+ years in account management or customer success, ideally with exposure to complex technical sales.
Industry Knowledge: Proven success managing accounts in innovative, fast-paced industries such as media, hardware, or emerging technologies.
Relationship Management: Exceptional interpersonal and communication skills with a talent for building trust and maintaining long-term relationships.
Strategic Mindset: A strong understanding of how to create growth strategies within large enterprise accounts.
Values-Driven: Aligns with the company's core values - Curiosity, Integrity, Ambition, and Teamwork.
Compensation and Benefits:
Base Salary: $90k with the potential for $180k++ OTE.
Benefits: Comprehensive benefits package, travel support, and clear opportunities for growth in a dynamic, forward-thinking company.
Diversity and Inclusion:
We are committed to building a diverse and inclusive workplace and welcome applicants from all backgrounds. For a confidential conversation, please apply here. While we review all applications carefully, if you don't hear from us within three weeks, it's likely your profile doesn't align with our client's specific requirements. We encourage you to follow our organisation on LinkedIn for future career opportunities.