This hybrid role of Business Intelligence Developer is a key member of the technology team and serves as the Company's Internal Snowflake, SQL and Tableau developer. This role will support technology and business intelligence initiatives to deliver optimal returns on investment in coordination with the organization's goals and core values with a focus on a "customer service" orientation.
Areas of responsibility include data management, development, database design, end user reporting and analytics needs as well as project prioritization and management.
Responsibilities:
Support the Technology and Business Intelligence teams through data integration, storage, reporting, analytics, monitoring and compliance phases
Contribute to information strategy for customer, finance, marketing and other key data areas
Build and maintain Franchisee relationships; Earn respect of franchisees and cultivate strong relationships; navigate challenging situations with professionalism and confidence
Offer creative and practical solutions; Utilize creativity and innovation in problem solving and applying appropriate methodologies relevant to the complexity of the challenge
Understand future opportunities; Closely monitor changes with data technologies and identify ways the company can improve and implement plans to achieve these objectives
Serve as the thought leader, business partner and team mentor for the full data & analytics lifecycle
Collaborate with leadership to identify opportunities for leveraging data to gain a competitive advantage
Develop and execute the business intelligence strategy aligned with the organization's goals and objectives
Lead and manage BI team members, fostering a culture of collaboration, innovation, and continuous improvement
Provide mentorship, coaching, and professional development opportunities to team members
Own BI-related budgeting, planning and procurement, including developing business case justifications and cost/benefit analyses for spending and initiatives
Oversee data integration processes, ensuring the extraction, transformation, and loading (ETL) of data from various sources to maintain a reliable data infrastructure
Ensure data pipelines are efficient, scalable, and maintain data integrity while optimizing priorities, delivery speed and related value-based spend
Ensure that data and analytics practices comply with relevant data protection and privacy regulations and security standards and protocols
Own and drive support processes around data / BI platforms, with an eye towards continuous improvement
Experience/Abilities Requirements:
5+ years of experience in BI/Analytics at growth companies with a proven track record
Bachelor's degree in Business, Computer Science, Information Systems, or a related field
Strategic thinking and the ability to align BI initiatives with business objectives
Strong communication and presentation skills, with a focus on understanding and communicating the company's core business
Proficiency in BI tools such as Snowflake, Tableau, QlikView, QuickSight or similar platforms
Solid understanding of data modeling, data warehousing, and ETL processes
Experience in data visualization, statistical analysis and data reconfiguration
Knowledge of relevant data protection regulations (e.g., GDPR, CCPA) and data security best practices
Track-record of contributing to highly effective BI teams with a customer service and partnering mindset
Experience building & maintaining strong stakeholder relationships across departments
Depth of experience implementing suitable technology for efficient data loading, governance and reporting capabilities required
Experience in a metrics-driven company (especially Private Equity owned) is ideal
Organized, urgent, and accountable: gets stuff done
Highly analytical mind-set; ROI and data-driven decision maker; has strong problem-solving and conceptual skills with the ability to quickly analyze and synthesize to support informed decision-making
Sets continually higher goals that are ambitious but realistic for self and team, geared to organizational objectives
Presents effectively and persuasively with composure, building trust and credibility with various audiences
Excellent project management skills with the ability to balance multiple priorities and key stakeholders
Ability to work across the organization to get buy-in from the whole team on important initiatives and holds people accountable for results