A career at Janus Henderson is more than a job, it's about investing in a brighter future together.
Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.
Our Values are key to driving our success, and are at the heart of everything we do:
Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust
If our mission, values, and purpose align with your own, we would love to hear from you!
Your opportunity
An IT Service Analyst plays a pivotal role in ensuring that an organization's IT services meet the needs and expectations of both internal and external customers. This position involves a mix of technical expertise, customer service skills, and process management. The IT Service Analyst acts as a bridge between the IT department and its users, focusing on service delivery, support, and continuous improvement. This role will have the following responsibilities:
Service Management: Monitor and manage IT service performance against service level agreements (SLAs) and operational level agreements (OLAs).
Incident and Problem Management: Serve as the first point of contact for IT-related issues. Record, track, and resolve incidents and problems efficiently. Escalate complex issues to the appropriate IT teams.
Change and Release Management: Participate in the planning and implementation of IT changes and releases, ensuring minimal impact on services.
Customer Support: Provide high-quality support to users, ensuring their IT needs are met in a timely and professional manner.
Documentation and Reporting: Maintain accurate records of incidents, changes, and user requests. Generate reports on IT service performance and areas for improvement.
Continuous Improvement: Identify opportunities for service improvement and contribute to the development of best practices within the IT department.
Training and Guidance: Offer training and guidance to users on how to utilize IT services and resources effectively.
Liaison: Act as a liaison between IT and other departments, ensuring clear communication and understanding of IT service offerings and policies.
Carry out other duties as assigned.
What to expect when you join our firm
Hybrid working and reasonable accommodations
Generous Holiday policies
Paid volunteer time to step away from your desk and into the community
Support to grow through professional development courses, tuition/qualification reimbursement and more
All-inclusive approach to Diversity, Equity and Inclusion
Maternal/paternal leave benefits and family services
Complimentary subscription to Headspace - the mindfulness app
Corporate membership to ClassPass and other health and well-being benefits
Unique employee events and programs including a 14er challenge
Complimentary beverages, snacks and all employee Happy Hours
Must have skills
Bachelor's degree in Information Technology, Computer Science, or related field.
Familiarity with IT service management (ITSM) frameworks, such as ITIL.
Understanding of network infrastructure, databases, and software applications.
Ability to analyze service performance data and identify trends or issues.
Strong problem-solving skills to diagnose and resolve IT issues effectively.
Excellent customer service skills, with the ability to communicate effectively with both technical and non-technical users.
Strong verbal and written communication skills.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Nice to have skills
Process management frameworks such as Lean, Lean Six Sigma
Agile operating experience such as SAFe
Financial Services experience/knowledge
Familiar with Digital Products
Understanding of Product Management framework
Potential for growth
Mentoring
Leadership development programs
Regular training
Career development services
Continuing education courses
You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.
At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com
Compensation information
The base salary range for this position is $70,000 - $80,000. This range is estimated for this role. Actual pay may be different. This role will remain open through November 30, 2024. Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed.