Master Field Technician at Gregory Poole Equipment Company in Garner, North Carolina

Job Description:

Master Field Technician

3201 Integrity Dr, Garner, NC 27529, USA Req #1472

Monday, December 2, 2024

PRIMARY FUNCTION :
The primary responsibility of this position is to independently perform variety of troubleshooting, diagnostic and expert-level EPG repairs at customer sites.

ESSENTIAL DUTIES:

• Must be well-versed in the troubleshooting and repair of diesel/natural gas & LP engines and engine ECMs.
• Must be able to troubleshoot DC control panels, auxiliary display units, governors, and actuators.
• Read and comprehend a/c and d/c schematics as they relate to engine/site-specific installations.
• Perform preventive maintenance and services on a wide variety of gen-sets and commercial engines, including non-Cat products.
• Candidate must be aware and conscious of all safety factors revolving around circuits at high power levels. Must adhere to all company safety policies and the EPG safety work policy. Failure to do so can affect employment status.
• Manage personal work schedule (to include billing out time with limited expense hours, completing and submitting associated paperwork, i.e.: timecard, service reports, warranty-related information, completion of core and/or warranty tags for failed parts, lookup and submission of needed parts orders.
• Candidate must properly maintain all assigned company property and submit all expense records on a monthly basis.
• Candidate must be able to attend training courses relative to job position as needed, monthly Pure Safety and notify supervisor of training needs on an ongoing basis.

Education :

Must have a high school education or GED.

Work Experience :

Eight years of experience and full understanding of all aspects of Cat engines and/or competitive equipment.

Physical :

Must be able to daily and repeatedly stoop, kneel, bend and climb beside, onto and underneath various equipment to perform diagnosis and repairs. Must be able to effectively perform repairs, research technical manuals, and develop written repair work order reports. Must be able to routinely and physically lift/position various parts to perform repairs/service and manually handle parts up to 137 pounds, as well as use a mechanical hoist for heavier parts.

Other :

Will work remotely with rare trips to the dispatching office. Must be able to effectively write repair activities on customer work orders. Must have cognitive reasoning and problem-solving skills to apply knowledge, written information and verbal instructions in repairing/servicing unusual and/or unknown technical equipment operational problems. Should have exposure to P.C. base equipment and parts information; can work independently with minimal supervision. Ability to interface with customers (both internal & external) effectively and courteously

Field Activity:

Must be able to daily operate a service vehicle and drive for extended periods to reach customers' locations. Must be able to effectively communicate with internal and external customers in written and verbal formats. Must be able to train end users on the operation of equipment. Conduct all business and social activities in a manner that reflects integrity and professional excellence.

Additional:

Field activities require a valid state driver's license (obtain within 30 days of hire a valid license within the state of GPEC's operation) AND posses a safe driving record, as outlined in our GPEC Motor Vehicle Policy. Some vehicles may require having or obtaining a valid Commercial Drivers License (CDL).

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Other details

• Job Family Field Technician
• Pay Type Hourly
• Required Education High School

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initStaticMap(true); PRIMARY FUNCTION:The primary responsibility of this position is to independently perform variety of troubleshooting, diagnostic and expert-level EPG repairs at customer sites.\nESSENTIAL DUTIES:\n\nMust be well-versed in the troubleshooting and repair of diesel/natural gas & LP engines and engine ECMs.\nMust be able to troubleshoot DC control panels, auxiliary display units, governors, and actuators.\nRead and comprehend a/c and d/c schematics as they relate to engine/site-specific installations.\nPerform preventive maintenance and services on a wide variety of gen-sets and commercial engines, including non-Cat products.\nCandidate must be aware and conscious of all safety factors revolving around circuits at high power levels. Must adhere to all company safety policies and the EPG safety work policy. Failure to do so can affect employment status.\nManage personal work schedule (to include billing out time with limited expense hours, completing and submitting associated paperwork, i.e.: timecard, service reports, warranty-related information, completion of core and/or warranty tags for failed parts, lookup and submission of needed parts orders.\nCandidate must properly maintain all assigned company property and submit all expense records on a monthly basis.\nCandidate must be able to attend training courses relative to job position as needed, monthly Pure Safety and notify supervisor of training needs on an ongoing basis.\n\nMINIMUM REQUIREMENTS:\nEducation:\nMust have a high school education or GED.\n \nWork Experience:\nEight years of experience and full understanding of all aspects of Cat engines and/or competitive equipment.\n \nPhysical:\nMust be able to daily and repeatedly stoop, kneel, bend and climb beside, onto and underneath various equipment to perform diagnosis and repairs. Must be able to effectively perform repairs, research technical manuals, and develop written repair work order reports. Must be able to routinely and physically lift/position various parts to perform repairs/service and manually handle parts up to 137 pounds, as well as use a mechanical hoist for heavier parts.\n \nOther:\nWill work remotely with rare trips to the dispatching office. Must be able to effectively write repair activities on customer work orders. Must have cognitive reasoning and problem-solving skills to apply knowledge, written information and verbal instructions in repairing/servicing unusual and/or unknown technical equipment operational problems. Should have exposure to P.C. base equipment and parts information; can work independently with minimal supervision. Ability to interface with customers (both internal & external) effectively and courteously\n \nField Activity:\nMust be able to daily operate a service vehicle and drive for extended periods to reach customers' locations. Must be able to effectively communicate with internal and external customers in written and verbal formats. Must be able to train end users on the operation of equipment. Conduct all business and social activities in a manner that reflects integrity and professional excellence.\n \nAdditional:\nField activities require a valid state driver's license (obtain within 30 days of hire a valid license within the state of GPEC's operation) AND posses a safe driving record, as outlined in our GPEC Motor Vehicle Policy. Some vehicles may require having or obtaining a valid Commercial Drivers License (CDL).\n \nThis job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval. \n