Location: Remote, preferred locations in the following areas:
(1) Baltimore, MD - Washington DC - Richmond, VA - Charlotte, NC
(2) Cleveland OH, - Columbus, OH - Detroit, MI
Job Description:
The Solutions Analyst is a critical role in our organization, bridging the gap between business needs and technological solutions. This role involves analyzing the current state business processes, identifying areas for improvement, and designing how to bring that future state to life via solution design, data mapping/analysis, technical schematics and functional definition. During project development phases the Solutions Analyst will act as the subject matter expert to help the development team build solutions as efficiently and accurately as possible. The Solutions Analyst is a leader within a project and someone who our clients look to as a voice of authority when designing solutions that will help them achieve their goals and bring value to their organizations.
Who will you work with?
As a Solutions Analyst, you will be a vital member of a growing client services team, reporting to Aionic's Delivery leadership. The successful candidate will work closely with our clients - both business and IT stakeholders - to help solve and guide clients through complex multidimensional problems in a range of different industries and technologies.
Responsibilities:
Requirements Gathering: Work with stakeholders to gather, understand, and document requirements needed to bring solutions to life
Analysis: Analyze business processes and workflows with the objective of finding out how they can be improved or automated via both operational processes and/or rules based system design
Communication: Serve as the main point of contact between business stakeholders and the IT department. The successful Solutions Analyst should be comfortable leading meetings, working sessions and solution design workshops
Documentation: Create detailed documentation for designed solutions, including data models, process flows, functional design, BPMN 2.0, and user guides
Training and Support: Provide training and ongoing support to users of the implemented solutions
Valuation and Optimization: Continuously evaluate the efficiency of existing systems and recommend innovative solutions for potential improvements
Collaboration: Work collaboratively with various departments to implement the designed solutions
Limited travel may be required based upon the specific client needs, and may vary project to project
Qualifications:
Education: Bachelor's degree in Business Administration, Computer Science, or a related field
Experience: At least 5 years of experience in a similar role. Experience at a technology services or software company required
Technical Experience: Track record of successful client service projects in mobile application design, ecommerce, customer experience, content management, loyalty, infrastructure replacement or website implementation
Technical Skills: Strong technical background with an ability to understand and design complex systems
Analytical Skills: Exceptional analytical and problem-solving skills
Communication Skills: Excellent verbal and written communication skills with experience presenting to C-suite level stakeholders
Leadership: Strong leadership and organizational skills
Adaptability: Ability to adapt to changing business needs and technology landscapes
Attention to Detail: Meticulous attention to detail and ability to work independently
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- 401k with company matching
- Paid time off
- Remote or hybrid work options
- Office equipment / telecom reimbursement
- Professional development opportunities
About Aionic
Aionic Digital, boutique technology services agency that specializes in designing and building innovative solutions to life to drive value for our partners. Through technical excellence, innovative solution design, and a culture that embraces advancements in data sciences, Aionic helps brands adopt a holistic approach to Customer Experience Management (CXM). Aionic provides a full suite of services from roadmapping and requirements definition through solution design and development to go live and ongoing managed service support for global brands.