Immediate opportunity for a Customer Care Associate to join a top-notch company experiencing rapid growth!
RESPONSIBILITIES:
Support chain managers in helping to define, grow, and maintain relationships with chain account buyers to proactively define their future needs.
Leverage ongoing contact with chain customers to support relevant programs/initiatives from Sales and Marketing.
Assist chain managers with identifying, preparing, and/or documenting chain-account related collateral (e.g., account status, reporting trends, sales presentations).
Identify and expedite ongoing issues/problems with a given chain, assisting in the planning and coordination of solutions.
Participate in chain customer meetings as appropriate to ensure awareness, understanding, and involvement in operational issues and potential revenue opportunities.
Build, maintain, and demonstrate in-depth working knowledge of all technology and/or reports required (e.g., 9ci) to support chain customer requests.
Monitor and resolve problems, questions, and/or inquiries from customers, drivers, and sales team members regarding chain customer account details (e.g., one-off changes to chain account orders, requests for delivery information, inquiries for relevant documents).
Triage/send incoming non-chain customer care e-mails/calls/e-inquiries to other parts of Enterprise Business Services (e.g., AP, AR) (e.g., Sales) as appropriate.
Work collaboratively with other internal team members and chain customers as needed to obtain required information from and share results with appropriate stakeholders.
This is a 6+ month contract-to-hire position in Ashland. Enjoy an onsite work environment.
REQUIRED SKILLS:
1+ years of experience in a customer care role in a call center environment
MS Office proficiency
Detail-oriented
Excellent communication skills
High school diploma
PREFERRED SKILLS:
Bachelor's degree
Associate's degree
CRM
Database Query
Must be authorized to work in the US. Sponsorships are not available.