Answer inbound customer calls and resolve inquiries.
Provide information on products, services, and policies.
Process orders, returns, and account updates.
Troubleshoot basic issues and offer solutions.
Upsell or cross-sell products/services when applicable.
Escalate complex issues to supervisors.
Maintain customer satisfaction and meet performance targets.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.