Are you an experienced customer service professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architectural, construction, building materials or a related industry? Are you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts?
What would you do as our Customer Service Representative?
You would play an integral role in ensuring the success and satisfaction of our valued customers. You will be responsible for providing front-line support, follow up and assist with resolutions ensuring customer satisfaction. This position will have the opportunity to work closely with internal teams such as Engineering, Sales, Production and Distribution, as well as an external liaison with Suppliers, Distributors, Architects, and Contractors.
You would also:
Process orders and handle customer inquiries by providing general and technical information.
Ensure the timely processing of customer quotes, ensuring accuracy and pricing.
Help to assess and research customer issues and resolve them in a timely manner.
Maintain up-to-date knowledge of our products and industry trends to offer informed recommendations.
Coordinate with sales, production, logistics, and warehouse teams to ensure timely delivery and fulfillment of orders. Communicate with customers on discrepancies and/or delivery conflicts.
Provide support for account management and help maintain strong customer relationships.
Participate in training sessions to enhance product knowledge and customer service skills.
Participate in a safe and harmonious working environment.
Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct.
Other projects and assignments, as needed.
What we are looking for:
High School degree or GED equivalent required.
Bachelor's degree or additional studies in Business, Engineering, or a related area a plus.
Minimum of 2 years of customer service experience within building, wholesale building products or a related field is desired.
Previous experience within customer service within a manufacturing / production environment would be a plus.
Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence.
Demonstrated track record of being a self-starter or being resourceful.
Excellent communication and time management skills.
Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy.
Ability to multitask and prioritize projects under tight time deadlines.
Proficiency in Outlook, Excel, and Word
Knowledge or exposure to ERP systems and shipping software a plus.