Experienced in implementation of ITOM solutions using industry best practices.
Hands-on development includes creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules.
Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods.
Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
3rd party software integrations with ServiceNow
Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.