Origin is America's next big brand. We make everything from dirt to shirt in our Maine and North Carolina-based factories. Workwear, Hunt wear, Fight wear, and Life wear are the core of our business.
Origin believes in the American Dream and that it's still very much alive. We believe in our communities and our local workforce. We believe in the reshoring of our machinery and rebuilding the knowledge and skills of the past to create economic sustainability here at home, for generations to come.
Primary Role:
The IT Specialist at ORIGIN will be responsible for managing, maintaining, and enhancing the company's IT infrastructure, ensuring efficient operations, and supporting both technical and end-user needs. This role involves troubleshooting hardware and software issues, supporting ERP/PLM/MRP/SFC systems, implementing security protocols, and providing day-to-day IT support to employees across various departments, including manufacturing, logistics, and corporate.
Key Responsibilities:
Technical Support
Provide on-site and remote technical support to employees users by diagnosing and correcting problems with computers, networks, printers, and other peripherals.
Manage IT service requests and ensure timely resolution while maintaining accurate documentation of issues and solutions.
Communicate effectively with users and vendors of varying technical expertise to diagnose problems, provide solutions, and clarify technical issues.
System Maintenance & Management
Install, configure, and maintain company hardware and software systems, including servers, desktops, laptops, mobile devices, and other tech equipment both virtually and in person.
Manage and maintain network infrastructure, ensuring high availability, security, and optimal performance of LAN, WAN, and wireless networks.
Oversee and update operating systems, software applications, and security patches.
Operate standard office equipment and assist with the setup and maintenance of office technology.
Data Security & Compliance
Implement and monitor IT security measures to protect data integrity and prevent unauthorized access or breaches.
Ensure compliance with IT policies and data protection regulations, including managing backup and disaster recovery solutions.
User Training & Support
Conduct training sessions for employees on software use, security best practices, and other IT-related topics to enhance productivity and data security awareness.
Create user-friendly guides and FAQs for common issues and software applications.
IT Project Support
Assist in IT-related projects, such as system upgrades, migrations, and deployments, to enhance company operations.
Work closely with other departments to understand IT needs and propose effective solutions.
Asset Management
Maintain an up-to-date inventory of all IT hardware, software, and licenses.
Ensure proper lifecycle management of IT assets, including deployment, repair, upgrades, and decommissioning.
Qualifications:
Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Equivalent work experience considered.
Experience:
Minimum 2-3 years of experience in an IT support role, preferably within a manufacturing or logistics environment.
Familiarity with IT infrastructure components, including computer networking principles and device management platforms.
Proficiency in software troubleshooting across various platforms.
Experience with desktop support tasks, including hardware setup and configuration.
Knowledge of incident management tools.
Strong communication skills with the ability to explain technical concepts to non-technical users.
A proactive attitude towards learning new technologies and improving existing processes.
Be available to work flexible hours when necessary to accomplish critical system tasks or handle urgent IT issues.
Skills:
Good communicator and collaborator, both technically and non-technically.
Strong knowledge of network management, troubleshooting, and configuration.
Proficiency with Windows, macOS, and Linux operating systems.
Experience with cybersecurity best practices and data protection protocols.
Familiarity with Google Workspace, Office 365, Monday.com, Slack, ERP systems, and other cloud-based solutions is a plus.
Preferred Qualifications
Experience with network monitoring tools, device management tools, and endpoint security software.
Experience administering and supporting enterprise resource planning, product lifecycle management, materials resource planning, and shop floor control tools.
Certification such as CompTIA A+, Network+, Security+, CCNA/CCDA, or Microsoft Certified Solutions Associate (MCSA) is a plus.
Key Competencies
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.