Provide Technical Support for Corporate Datacenter Hardware and Software Systems.
JOB RESPONSIBILITIES:
Perform installation of server operating systems, software, and hardware
Plan and apply appropriate software patches and upgrades
Document system operations and recovery procedures
Responds to, resolves, and follows up on reported issues through the trouble ticketing system
Manage and apply necessary system security access
Analyze performance indicators to ensure that systems are operating efficiently
Make changes to system software and hardware so that performance meets company objectives
Work closely with IT Operations and Applications in disaster recovery of all systems hardware and software
Ability to articulate ideas to both technical and non-technical audiences
Fulfill administrative and technical reporting and documentation requirements
Superior analytical, evaluative, and problem-solving abilities
Perform other duties as required
QUALIFICATIONS / REQUIREMENTS:
Bachelor's degree in Computer Science or combination of related technical training and applicable experience
Six (6) plus years of experience designing, implementing, and supporting all versions of Windows environments
Excellent written and verbal communication skills
Valid California Driver's License with good driving record
Advanced knowledge of Microsoft Azure/Microsoft 365
Advanced knowledge of Microsoft Windows Server and associated products
Extensive experience with Active Directory and Group Policy design
Extensive knowledge of VMware vSphere or Microsoft Hyper-V installation and support
Basic knowledge of LAN/WAN/SAN Networking
Extensive Experience with DNS, DHCP
Security principles and implementing security policies for AD and Exchange
Extensive Experience with SAN technologies, including NVMeoF, SCSI, Fiber Channel, HBAs, storage zoning, volume management, replication, and storage consolidation experience with Microsoft applications
Experience with VPN, Anti-Virus, and Disaster Recovery & Business Resumption programs
Experience with VMware Workspace ONE and Horizon is a plus