• Responsible for Designing and providing WAN/LAN network administration, enterprise wireless, cloud administration (AZURE), SD WAN administration and Cisco/Palo Alto firewall administration. • Troubleshooting the Level 3 and advanced network issues and performing call backs ensuring issues are resolved & appropriate solution is provided to the customer. • Initiate improvements in tools (SolarWinds, Panorama, Prime, Cisco DNA, Infoblox) requirements gathering and processes. • Responsible for investigating causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the network related tickets. • Make recommendations based on analytics to improve performance and optimization of network infrastructure. • Manage new and existing equipment, hardware, and software upgrades. • Understanding Network support priorities and objectives and taking an active role in accomplishing them. • Help level 1/2 resources to address the Network related issues. • Strong understanding of network routing and switching protocols required. • Demonstrated experience with WAN and backbone network protocols (BGP, OSPF, MPLS, etc.) required. • Experience with next generation firewall technology (Palo Alto, Check Point, Fortinet, etc.) desirable. • Experience with cloud (AWS, Azure, GC) networks and/or security desirable. • Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner. • Resourceful, with the ability to work independently. • Strong time management skills and attention to detail. • Ability to multi-task activities with shifting priorities.