Act as the face of Maxcess to customers, while managing the needs of the customer through all channels.
Manage all quote and order requests within one hour of receipt from customer or prospect.
Recommend best product based on customers' business application and technical requirements.
Provide the best-in-class customer service to internal and external customers.
Configure, communicate, and follow-up on verbal or written quotations to secure orders
Configure & process new orders in a timely manner and strive towards an overall reduction of order entry processing time
Enter die line requests, tech support, engineering, and drawing requests.
Educate customers about terminology to improve order entry process and customer satisfaction.
Promote collaboration with engineering and manufacturing to meet customers' expectations by providing a complete drawing package.
Support the manufacturing facility's efforts to maximize revenue on a monthly, quarterly, and yearly basis by driving down units on shipping hold.
Work with other Departments to manage return authorizations, customer concessions, milestone billing, and overdue invoices.
Monitor expedited shipment dates to ensure customer requirements are met
Ensure customer files and notes in CRM are current and up to date.
Identify trends in customer satisfaction or dissatisfaction and communicate with Account Managers and Management as needed.
Contact customers following sales to ensure customer satisfaction.
Cultivate an open communication environment.
Meet assigned revenue objectives. (Quota)
Provide all necessary competitive information regarding price targets and production locations.
Promote waste minimization, energy conservation, and other efforts to meet environmental objectives
Other duties as assigned to meet departmental and Company objectives.
Required Qualifications
Bachelor's degree (B.A.or B.S.) from four-year college/university in business, sales, or engineering, and minimum two years' experience acting as a customer service representative configuring products or parts
OR
GED/high school diploma with a minimum of four years' experience acting as a customer service representative configuring products or parts
Ability to sit for extended periods of time
Able to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.
Position located in Eureka, MO
Hybrid office / work from home opportunity following training period
Job Qualifications And Experience
Excellent organizational skills
Self-motivation to own complicated tasks with minimal supervision
Basic mechanical aptitude and ability to read dimensional prints
Ability to problem-solve and handle rejection while maintaining professionalism and motivation
Willingness to constantly learn new processes, terminology, and products
Proficiency in basic algebra
Good verbal and written communication skills
Proficiency in Microsoft Word, Outlook, and Excel
Salesforce and/or Oracle CRM experience are a plus
Experience in an industrial or manufacturing environment is a plus
Tag and Label industry knowledge and experience are a plus
Salaried Non-Exempt
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.