Assist management in achieving the stated branch goals in line with the company policy and established procedures including, but not limited to, increasing company profit. Coordinate the activities and ensure expeditious delivery of Import Ocean consignments in a timely manner to customers, as per customer orders and prescribed quality standards using discretion and independent judgment to increase margin on each shipment.
Responsible for main tasks:
Increasing Branch Profits
Utilize discretion and independent judgment to engage vendors to increase margin on each shipment.
Utilize discretion and independent judgment to ship goods using the most efficient, cost-effective route to increase margin on each shipment.
Discretion to engage vendors.
Management of vendors.
Negotiate rates with shipping vendors.
Employee profit and loss on each shipment will be analyzed.
Overall management of desk to maximize profit.
Coordinating Operations with Sea freight Imports
Timely processing of import sea documents including registration of shipments. Communicate automation details to subcontractors to report to customs.
Monitor clearance and delivery of cargo within the free storage/holding times.
Check for special instructions on documents.
Invoice and collect correct charges.
Authorize delivery of sea freight.
Monitor availability and in conjunction with subcontractors; ensure timely collection of cargo, check in to warehouse and report to customs.
Follow up on delivery with truckers.
Client and Supplier Management
Keeps record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
Regularly review reports in order to refine and improve services to the customer.
Review quotes and records rates to clients and prospective clients.
Manage allocated customers using established tools (e.g activity reports) to achieve and exceed targets.
Trace orders and ensure that information effecting arrival or dispatch is communicated to customers (internally and externally) or their agents.
Keep informed of competitor activities and industry trends; attend industry related functions and seminars when required.
Deploy information about all contact with customer and supplies to all parties.
Financial and Accounting Responsibilities
Approve freight invoices and credit notes, monitor transport waiting time costs.
Pay carrier local charges and any other related costs upon arrival.
Prepare payment vouchers, write checks for authorization.
Processes sea freight debtors & creditors in an expeditious manner.
Ensures the department (cost center) achieves it financial and quality objectives.
Required skills and qualification/ education/ studies:
High school graduate: some college preferred
Knowledge of related computer applications
Familiar with basic freight forwarding procedures
At least two years of previous related experience
Exceptional customer services skills
EDI experience
Attention to detail
Excellent Time management and problem-solving ability
Able to meet deadlines
Shows professionalism while remaining calm under pressure