Our mission here at Chefables is to create high quality foods for school children. Our culinary team is one of the strongest serving children today. We continue to make our food from scratch - artisan, small batch - not processed or prepackaged. We are a mid-sized business with over seventeen years of experience in the enterprise food business feeding students of all ages. If you are interested in changing the way students eat, then please do not hesitate to apply. Thank you.
About the Job
We are expanding our team again and looking for a dynamic Customer Success Manager. Your impact will be felt across the organization as you will be critical to smooth operations. If you excel at never losing sight of the details, enjoy taking on new tasks, and care deeply about company culture, we would love to chat. This role is based in South San Francisco and is full time, and currently a non-remote position.
Interact with external clients to plan menus and develop meals appropriate for institutional meal programs ensuring compliance with federal government guidelines for nutrition within budget, while maintaining the appeal to the student body.
Consults with customers to provide training and education regarding food nutrition and its components, governmental nutritional guidelines, use of the customer portal, and help with food distribution, and delivery times.
Prepare and edit correspondence, communications, presentations, and other documents. Plans the number of meals needed per day and/ or week for the institution's meal program, and ensures production plan is submitted to operations.
Conduct research, collect, and analyze data to prepare reports, and documents other special projects and general duties, as needed.
Interacts with customers to resolve complex issues on a day-to-day basis, including menu updates, meal delivery and counts, quality control, etc.
Develops marketing and communications materials for customers to distribute to their student body, including flyers, brochures, and educational materials about the food and nutrition, to increase participation in the meal program.
Experience & Background
At least 2 or more years of administrative/ customer service support, or partnerships
Minimum of 2 years working in a food service company/ environment, servicing specific groups of people.
Bachelor's degree, or equivalent work experience is preferred.
Exceptional communication and interpersonal skills - poised, professional, and articulate, as you will be representing the personal "brand" of Chefables to many external partners across a wide variety of industries.
Trustworthy - must have impeccable discretion with access to sensitive company, customer, and personal information.
Proven ability to drive projects forward while simultaneously multitasking in an environment with shifting priorities.
Independent - able to work under little direction and exercise sound judgment when making time sensitive decisions.
Proficiency in Microsoft Office Programs including Outlook, Word, Powerpoint, and advanced skills in Excel.
We are interested in every qualified candidate who is eligible to work in the United States, however we are not sponsoring at this time.