We are seeking a highly motivated and experienced Manager of Business solutions & Strategic Partnerships to drive operational improvements, manage key projects, and oversee strategic partnerships for our fast-casual restaurant brand. This role focuses on identifying innovative solutions to improve operational efficiency, customer experience, and profitability. You will also manage relationships with third-party platforms, negotiate commission rates, and lead initiatives that support growth for both the corporate brand and franchisees. The ideal candidate will have a strong background in the restaurant industry, with proven project management skills and a passion for discovering new opportunities to drive business success.
Key Responsibilities:
Innovation Leadership:
Lead initiatives to identify and implement innovative tools, systems, and processes that enhance restaurant operations, improve the customer experience, and increase profitability.
Project Management:
Oversee the planning and execution of projects related to operational improvements, technology integrations, and new business initiatives. Ensure that all projects are delivered on time, within scope, and aligned with company goals.
Strategic Partnership Management:
Identify, build, and maintain relationships with strategic partners that offer value to the brand and its franchisees. Lead negotiations with third-party platforms (e.g., delivery services, loyalty programs) to ensure the best possible terms.
Third-Party Platform Oversight:
Manage the performance and integration of all third-party platforms (e.g., online ordering, loyalty programs, delivery services) across multiple locations. Ensure seamless communication and collaboration between vendors and the brand.
Commission Rate Negotiation:
Negotiate commission rates and service fees with third-party vendors to reduce costs for both corporate and franchise operations.
Innovation & Growth Opportunities:
Continuously research and recommend new technologies, platforms, and business solutions that enhance operational efficiency, customer engagement, and profitability in a fast-casual environment.
Franchisee Collaboration:
Work closely with franchisees to understand their operational needs and challenges, offering solutions that improve efficiency and drive profitability. Support franchisees in adopting and utilizing new systems or platforms.
Cross-Department Collaboration:
Collaborate with internal teams, including operations, development, marketing, and finance, to ensure that all innovation initiatives align with overall business objectives.
Performance Monitoring & Reporting:
Monitor the performance of ongoing projects, platforms, and partnerships, providing regular updates to senior leadership. Use data-driven insights to optimize strategies and decision-making.
Vendor Relationship Management:
Manage ongoing relationships with third-party vendors and service providers, ensuring compliance with contract terms and optimal performance.
Qualifications:
Bachelor's degree in operations management, Hospitality Management, or a related field.
Proven experience in a management role related to operational improvements, strategic partnerships, or project management within a fast-casual restaurant or retail environment.
Strong negotiation skills with experience in reducing costs and improving vendor relationships.
In-depth understanding of restaurant industry technology platforms (e.g., delivery, loyalty programs, POS systems) and third-party integrations.
Exceptional project management skills with a track record of successfully managing multiple initiatives simultaneously.
Strong interpersonal and communication skills, with the ability to collaborate across departments and with franchisees.
Preferred Skills:
Experience with fast-casual restaurant operations and technologies (e.g., online ordering platforms, delivery services, loyalty programs).
Financial understanding with the ability to manage costs and optimize operational budgets.
Familiarity with franchise business models and experience supporting franchisee operations.
Location: The Halal Guys corporate office (Garden City, Long Island)