Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors. Sanmina Corporation has facilities strategically located in key regions throughout the world
Specializing in precision machining and metal fabrication, our Sanmina Newark, California facility has 15 years experience in both precision and large format solutions for industrial, semiconductor, clean technology and oil & gas markets. We provide comprehensive engineering and test capabilities: from in-house and hydrostatic leak-testing of medium and large format vacuum chambers to machining of precision stainless steel mechanisms. We have the capacity to machine components up to 3 meters. Our metal fabrication services include grinding, vacuum welding, heat treating, plating and anodizing. We can process many advanced materials, including aluminum, stainless steel, plastics, ferrous-nonferrous and other exotic alloys.
Job Purpose
The Program Administrator will assist in managing the business relationship between assigned customer and the manufacturing facility to ensure that customer expectations are met and/or exceeded. This person will also help in managing customer backlog to meet required on time delivery, resolving AR issues, driving E&O resolution and reporting key business indicators. The Program Administrator will be processing customer RMA(s) Order Entry and change notices. This person must understand contractual obligations by all parties and ensure that they are fulfilled (e.g. payment, delivery, inv, etc).
Nature Of Duties/ Responsibilities
Interacts with customers, company sales and/or service representatives and handles a variety of pre-sales or post-sales service functions.
Updates databases with status of returned materials issues and accounts for returned inventory.
Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
Ensure service information accessible by sorting and filing documents/forms.
May schedule field service repair calls.
Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
Support the business relationship between assigned customer(s) and the manufacturing facility ensuring that Customer Expectations are met and/or exceeded.
Support the Program Manager in commercial management of customer(s) including product margin, product pricing (Price effectively, Inventory Re-valuation), Excess & Obsolete Material issues, Accounts Receivable Issues, with the customer.
Understand the customer(s) contract terms and its implications on the order process.
Manage the customer(s) backlog/demand and work with planning to ensure proper MRP/DRP runs.
Education & Experience
Bachelor's Degree in related field preferred
2 -4 years customer service experience
Excellent communication skills to develop and maintain proactive customer interaction
Must be able to work independently & quickly while under pressure in a fast paced environment
Demonstrated leadership skills and ability to multitask
Proficient in Microsoft Office (Word/Excel/PowerPoint)
Team Player
This is an ITAR facility and applicant must be a US Citizen or a lawful permanent resident.
Sanmina is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Salary Range (annual): $54080 - $64480
In addition, Sanmina Provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business