Key Skills: Customer Service, customer support, customer experience via phone.
Experience: 1+ years
Location: Charleston, WV
Mode of Hire: Full Time
We at Coforge are hiring Customer Service Representative with the following skillset: • Promoting and/saving products and services. • Providing an excellent customer experience via phone. • Negotiating and completing save/service order requests from customers. • Working with customers patiently, tactfully, and efficiently. • Accurately informing customers of various fees and adjustments. • Providing options to the customer based on product and service needs. • Active listening skills. • Ability to follow tactical call flows to optimize the customer experience.