Blue Sky Innovative Solutions is seeking an IT Service Desk with a strong technical background, broad knowledge of IT help desk management, and hands-on experience managing customer service to end users initiatives to support the programs of our local government customers.
IT SERVICE DESK TIER 1 AND 2 SAMPLE RESPONSIBILITIES :
Provide excellent customer service to end users.
Respond to verbal and electronic end user issues providing expert product support and root cause analysis.
Identify and resolve hardware and software issues promptly to minimize downtime and smooth operations.
Create and manage devices on the network through Active Directory.
Configure and update mobile devices.
Provide technical support to end-users, addressing any hardware and software related queries and issues.
Provide problem resolutions and conduct research for solutions to difficult problems.
Run performance reports and maintain detailed documentation of system configurations, procedure and troubleshooting processes.
Develop and apply best practices to resolve technical issues.
Implement monitoring tools and practices to proactively identify and address system performance issues.
IT SERVICE DESK MINIMUM QUALIFICATIONS:
Tier 1
Associate's degree or equivalent experience IT Service Desk / Help Desk and providing excellent customer support.
Certification in CompTIA A+ and / or MCSA
Proficiency in Microsoft Office products.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Strong attention to detail and organizational skills.
Tier 2
Bachelor's degree or equivalent experience for a bachelor's degree in computer science, Information Systems, or a related field.
Certifications for CompTIA A+, Security+, Network+, and/or MCSA.
Proficiency in Microsoft 365 and Microsoft Office products.
Excellent Customer Service support skills and abilities.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Strong attention to detail and organizational skills.
PERIOD OF PERFORMANCE
Projected Interview Date: December 19,2024
Projected Start Date: December 30, 2024 - June 30, 2026
CLEARANCE
N/A
CERTIFICAITON
N/A
EDUCATION
Bachelor's degree or equivalent experience for a bachelor's degree in computer science, Information Systems, or a related field.
Certifications for CompTIA A+, Security+, Network+, and/or MCSA.
SALARY RANGE
IT Service Desk Tier 2 Technician is $72,300 - $84,800
About Blue Sky
Blue Sky Innovative Solutions (Blue Sky) assists its federal, state and local, and commercial clients with solving their toughest challenges in the areas of IT Infrastructure Support and Engineering; Application Development and Maintenance; Program and Project Management; and Management Consulting. Find out more about Blue Sky at www.bsis-llc.com. Blue Sky is an equal opportunity employer and recruits mission-oriented, proactive, skilled candidates from across the United States. As an SBA certified HUBZone small business, Blue Sky has a special interest in recruiting and hiring personnel who reside in HUBZones. To determine whether you reside in a HUBZone, visit http://map.sba.gov/hubzone/maps/ . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.