Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.
Who We're Looking For
We are seeking Technical Support Technicians to join our team in Franklin, Wisconsin, providing IT support in a contact center environment. Candidates must be local and able to report onsite during training and on designated hybrid workdays. This role requires strong computer troubleshooting skills, a customer-focused attitude, and the ability to manage multiple interactions daily while meeting performance metrics.
Responsibilities
Diagnose and resolve hardware, software, and connectivity issues for Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and other applications.
Support users via phone and chat, utilizing remote access tools.
Serve as the single point of contact for technical issues, addressing an average of 25 interactions daily for over 20,000 supported staff.
Adhere to Key Performance Indicators (KPIs), including attendance, first-contact resolution, quality, and customer service.
Maintain clear, accurate documentation for all interactions.
Provide feedback to improve processes and enhance the client experience.
Qualifications
Education:
High School Diploma or GED (required).
Associate degree or equivalent work experience (preferred).
Skills and Experience:
Typing speed of 50+ words per minute recommended.
Proficiency in Microsoft Office, Outlook, and troubleshooting tools.
Advanced knowledge of computer, mobile device hardware, and software support.
Strong verbal and written communication skills with the ability to quickly build rapport.
Excellent problem-solving and analytical skills.
Keen attention to detail for ticket documentation and quality assurance.
Ability to adapt to a dynamic, fast-paced work environment.
Additional Details
Training: 7 weeks onsite in Franklin, WI, Monday through Friday, 8:00 AM - 4:30 PM.
Availability restrictions must be disclosed before the interview.
Contract Length: 18 months (01/14/2025 to 07/15/2026).
Pay Rate: $16-$19/hour.
If you are passionate about providing outstanding technical support in a collaborative environment, we encourage you to apply by emailing resume to pete.neja@codeworks-inc.com.
About Codeworks: Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.
Codeworks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, or national origin.