Under general supervision from peers and management, this position is responsible for providing support to the workstation deployment project, performing inventory, imaging new machines for deployment to customers, supporting return of computers that have met lifecycles, including readying devices for e-waste disposal processes, and assisting the IS Solutions Center when time permits. Individual should provide prompt and courteous service to users as they receive calls related to work performed for technical assistance as it relates to software application installation, inventory, and deployments. The position will be required to perform work in an office environment, including moving computers and peripherals from location to location.
Responsibilities:
Maintain inventory of software and licenses. Install, maintain, and provide support for software. Assist users in requesting software, tracking the progress of requests, verifying software approval status, and tracking licenses. Provide technical system support; assist users with available applications and programs. Assist IS analysts in system management. Provide password support and management, manage access to network and network folders. Maintain network security workgroups.
Act as primary customer interface to develop specific hardware and software configuration requirements necessary to meet customer telephone and data transmission needs. Effective personal interaction with many groups and individuals utilizing strong communications skills is a very important aspect of this accountability.
Receive and document customer computer and network trouble calls watching for trends and/or recurring problems. Provide advanced technical assistance in resolving IT related problems involving hardware, software and system compatibility conflicts and malfunctions, application operations, connectivity, network, and security issues. Customer information is logged into a service request ticket that will follow the request through to its completion. The Computer Support Technician owns the ticket from inception through closure and is responsible for meeting or exceeding user expectations and IT level of service commitments
Attend meetings and trainings.
Maintain the fleet of laptop computers. Load appropriate software and e-mailboxes for customer checkout. Re-image laptop to standard image upon return to be ready for the next check out. Image customer computers and laptops as necessary.
Provide administration and support for Remote Secure Access. Track supervisor approvals and signature forms, create and distribute tokens, and assist users in setup and continued use of application.
Must participate on the Emergency Response team (ERO) when designated.
Must support the biennial refueling outage.
Experience:
An AA degree in computer related field; OR unrelated AA plus one year experience, OR, in lieu of degree, a High School diploma plus three years of experience. Experience needs to be directly related to Information Systems/Help Desk. High school diploma or GED required.
Skills:
Required basic knowledge of:
Client/server infrastructure;
Computer/help desk support;
Local area network and desktop computer architectures;
Thorough understanding of required duties of a computer support field environment.
Obtain and maintain unescorted access to Columbia Generating Station.
Work independently and as a part of a team.
Competently apply computer knowledge.
Understand and follow written and oral procedures.
Communicate orally with customers and vendors for problem solving and troubleshooting of computer problems.
Communicate fluently via written methods, including software documentation, systems presentations, procedure writing, and other advanced written communication methods.
Education:
Associates/High School
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.