We are seeking an experienced and dynamic Customer Service Manager to join a growing company. This key player will have a proven track record in managing a customer service team, delivering exceptional customer experiences, and driving customer retention and growth. This role requires strong leadership skills, a customer-centric mindset, and the ability to collaborate effectively with a team.
Work Model:
On-Site
What you will do:
Develop and mentor a high-performing customer service team
Implement strategies to drive customer retention, satisfaction, and growth
Identify key metrics and monitor performance
Build and maintain strong relationships with key customers
Understand customer needs, challenges, and goals to provide tailored solutions and support
Participate in the development of customer onboarding and training programs
Utilize data and analytics to gain insights into customer behaviors and trends
What you will need to be successful:
Bachelor's degree in marketing, business, or related field preferred
5+ years of customer service or account management experience
Excellent communication skills
Ability to think strategically and execute tactically