Job Title: 81012 - RH OpenShift Service on AWS (ROSA) Senior Consultant
Job Location: San Diego California 01886
Onsite Requirements:
Red hat
OpenShift
Secret Clearance
Job Description:
Red Hat will provide a Dedicated Enterprise Engineer to work alongside the Customer with the following: tasks:
Red Hat Consultants will operate under the general direction of the Customer, providing informal mentoring, general knowledge sharing and configuration of Red Hat technologies.
Working with the Customer to mentor, share knowledge, and strategize on how to leverage Red Hat technologies.
Serving as liaison, with the ability to reach back into the Red Hat support organization
Assisting Customer in enhancing and supporting the Customer software build and development environment
Assisting Customer in developing documented enterprise support processes considering Customer policies
Working with Customer to support setup, configuration and maintenance of Red Hat products: Red Hat OpenShift Container Platform (OCP)
Working with Customer to update existing processes and procedures to allow for a consistent, reliable and repeatable implementation of the OpenShift platform
Provide validation of the OpenShift Cluster environment using steps provided in the OpenShift documentation
Assisting Customer in defining OpenShift deployment configuration for targeted workloads, including replication, probes, and resource requests
Assisting Customer in refining and updating migration plans to transition applications from existing OpenShift clusters onto new clusters
Assisting Customer with migrating applications to new OpenShift 4 clusters
Assisting Customer in configuring optional OpenShift Certified Operators, as defined here: https://catalog.redhat.com/software/operators/explore, such as OpenShift Metrics (Prometheus) and OpenShift Logging (EFK)
Note, not all certified operators may work in Customer environments due to security constraints.
Assisting Customer with deployment and configuration of Red Hat Advanced Cluster Management and/or Red Hat Advanced Container Security, if appropriate subscriptions are available and if directed by Customer.
Assisting Customer in configuring an appropriate Container Registry based on the Customer's requirements
Configure OpenShift Container Platform to utilize supported Customer storage providers
Provide guidance during OCP upgrades and migrations as needed
Assisting Customer with troubleshooting and resolution of problems within OCP infrastructure
Communicate with designated customer personnel by phone and email concerning the details of the issue, expected resolution, and root cause analysis
Escalate issues within Red Hat Global Support Services as appropriate
Present status information on issues and problems at the weekly team meetings
Document problem resolution steps and provide recommendations to prevent recurrence
Customer Engagement Report:
In addition to the Professional Services, the Red Hat project team will prepare a site-specific engagement overview/summary, in collaboration with Customer, listing the tasks or describing at a high level the Professional Services performed by Red Hat (the "Consulting Engagement Report: or "CER"), designed to capture, to the extent applicable:
Red Hat Consultants and Customer engagement participants
An executive summary of goals, objectives, and ongoing issues or dependencies
An overview of engagement purpose and approach
Implementation details and verification
A summary of knowledge transfer topics by Red Hat Consultants, and
Technical next steps with Red Hat suggestions
** 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.
This client is a US Federal Government contractor and is legally required to hire US Citizens. US Citizens will only be considered for this role.
Due to the nature of the work, a United States Government Clearance is required to be eligible for the position **