Incident Manager at Apex Systems in Pennington, New Jersey

Job Description:

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

Position: Issue Manager/Project Manager

Location: Hybrid onsite in Pennington, NJ, Plano, TX or Kennesaw, GA

Duration: Contract to Hire

Rate Range: $60 per hour

Position Overview:

This role will be part of the Issue Management team at a large banking client

Issues will be in relation to the various internal applications used by employees

This resource will help implement solutions and effectively communicate changes from a technical perspective

Requirements:

Banking industry knowledge

Project management, issue management, process improvement or similar background

Data Analysis skills

Experience working with Excel and Tableau

Soft skills - self starter, organized, proactive, solution oriented

Day to Day Responsibilities/typical day look like:

Issue Identification and Resolution:

• Respond to issues identified by lines of business, governance teams, or auditors within internal applications.
• Implement changes and resolve issues based on pre-defined solution plans.

Process Improvement and Gap Analysis:

• Conduct gap analysis to identify inefficiencies or areas for improvement within processes.
• Develop and implement strategies to enhance processes and resolve identified gaps.

Data Analysis:

• Analyze data to identify trends, insights, and areas of concern.
• Pull findings from data analysis to support decision-making and issue resolution.
• Present data in a clear, concise manner and tell compelling stories to convey insights.

Collaboration:

• Work closely with various internal teams to ensure issues are addressed promptly and efficiently.
• Partner with stakeholders to understand their needs and ensure solutions align with business goals.

Apply Now