Digital Employee Experience (DEX) Engineer and Operations Specialist
Overview
TRC Talent Solutions is proud to partner with a forward-thinking organization dedicated to enhancing the Digital Employee Experience (DEX). We are seeking a skilled professional to lead innovative DEX initiatives, with a focus on implementing and optimizing Nexthink or comparable platforms. This role is integral to building a DEX Center of Excellence (COE), blending technical expertise in platform engineering with operational management to ensure impactful and sustainable results. Applicants with experience in similar tools, such as Lakeside, are encouraged to apply.
Key Responsibilities:
Design, script, and implement automations to maximize the capabilities of the DEX platform.
Oversee the day-to-day operations of the DEX platform, ensuring optimal performance and usability.
Collaborate with cross-functional teams to identify opportunities for automation, process improvements, and enhanced adoption.
Provide technical expertise in platform customization, integration, and optimization.
Conduct testing, troubleshooting, and quality assurance to deliver high-performing solutions.
Analyze platform usage data, generate insights, and report on the platform's impact and benefits.
Support governance processes to measure operational success and improve efficiency.
Act as a liaison between technical teams and business stakeholders to align goals and drive value-added use cases.
Stay informed about advancements in DEX technologies and recommend innovative solutions.
Qualifications:
Proven experience with Nexthink or similar DEX platforms (e.g., Lakeside).
Strong scripting skills in languages such as Python, PowerShell, or comparable tools.
Familiarity with IT infrastructure, system integrations, and automation frameworks.
Experience managing or administrating DEX platforms, with a strong understanding of IT operations and user experience management.
Excellent analytical and communication skills to convey insights and recommendations effectively.
Proven ability to collaborate across teams, solve complex technical challenges, and influence outcomes.