The Support Analyst will assist with the technical design, planning, implementation and maintenance of the organization's enterprise systems. The successful candidate will have a deep and broad knowledge of audio-visual systems, physical / virtual servers, networking, and project management methodologies.
Detailed Description: • Collaborate with a geographically dispersed Infrastructure group to successfully plan, implement, and complete IT Infrastructure project initiatives. • Meet with key business leaders to obtain project scopes and effectively communicate requirements to Infrastructure group for planning and project approval. • Assist in the day-to-day management of cloud and on-prem infrastructures to include Barco, Crestron, Service Now, Cisco Meraki, Okta, AWS Workspace, Intune, AppSpace and Office 365. • Image personal computers and configure the machine for use by Company's employees. • Handle security, maintenance and monitoring of enterprise systems. • Responsible for the automation of common tasks and processes. • Provide C-Level Executive Support. • Maintain all document technical configuration and procedures. • Training end users. • Assist in afterhours maintenance windows. • Perform related duties as assigned.
Job Requirements • Clear and effective communication in documenting problems and implementing solutions including partnering with end users. • Excellent written and verbal English communications skills. • Possess logical, organized work skills including the prioritization and timely resolution of multiple tasks involving simultaneous projects and issues. • Proficiency in Microsoft Office Suite, including advanced Excel skills for data analysis, data manipulation, and reporting. • Experience using Microsoft Visio for creating process flowcharts and diagrams. • Familiarity with Microsoft Teams for collaboration and project management. • Understand data flow throughout the local area network and wide area network systems. • Ability to work under stress, meet multiple deadlines and maintain a calm and professional demeanor when adversity is encountered. • Knowledge of current personal computer hardware components. • Display ability to interact effectively and courteously with all staff, management, and operations personnel. • Requires the physical ability to occasionally lift items weighing up to 45 pounds, such as rack mounted servers, switches, batteries, and network appliances. • Must be available to work outside of normal business hours when necessary.
Minimum Qualifications: • Associate degree in computer science, Management Information Systems, Engineering, or relevant field of study or 5+ years in experience. • 3+ years of experience in a Systems Administrator / support, Project management or similar role