We have a challenging opportunity for a strong General Manager in Worcester MA. Reporting to the VP Operations, this individual will plan, direct, and coordinate the operations of the location through strategic and tactical direction. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources within the location.
Responsibilities:
Oversee the location daily operations and facility management in support of company's growth.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Manage staff, preparing work schedules and assigning specific duties.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with Executive members as necessary.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Plan and direct activities such as service promotions, coordinating with other department heads as required.
Monitor departments to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
Develop or implement service-marketing strategies, including advertising campaigns or promotions.
Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
Oversee the dispatch coordination of all service departments.
Other duties as assigned.
Qualifications:
Bachelor's Degree (four year college or technical school).
7+ years of experience in Operations/General Management in a route-based service industry.
Business Acumen - Ability to grasp and understand business concepts and issues.
Decision Making - Ability to make critical decisions while following company procedures.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
Responsible - Ability to be held accountable or answerable for one's conduct.
Reliability - The trait of being dependable and trustworthy.
Loyal - The trait of feeling a duty to the employer.
Empathetic - Ability to appreciate and be sensitive to the feelings of others.
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Accountability - Ability to accept responsibility and account for his/her actions.