We are looking for a high-energy, customer focused New Driver Onboarding Representative to join our team. The representative will be the first point of contact for visitors at our Headquarters, giving exceptional customer service to our visitors. In this role, the New Driver Onboarding Representative will play an essential role in prescreening drivers for our customers in accordance with the regulatory guidelines of the FMCSA. Given the fast growth within this department, we have no doubt this role will serve as a steppingstone for a long-term career at the Simplex Group.
Responsibilities
Greet and welcome visitors in a courteous and friendly manner providing information to visitors about the company and its services
Coordinate between the visitor and our internal departments to ensure smooth operations and excellence in customer experience
Respond promptly to customer inquiries in a professional and courteous manner
Resolve customer concerns, issues, and complaints effectively and efficiently
Identify and recommend process improvements to enhance customer satisfaction
Maintain a positive and empathetic attitude towards customers at all times
Gather driver information to complete the prescreening for drivers according to FMCSA regulations, including conducting drug/alcohol screenings
Review of driver documentation required for proper onboarding
Enter and verify client information in systems to ensure records are kept up-to-date
Assist with miscellaneous clerical duties, such as photocopying, scanning, filing, and following up with customers
Manage and maintain a clean and organized reception area welcoming to visitors
Ensure security protocols are followed for visitor access
Assist with other tasks as needed by the company
Education and Experience:
High school diploma or equivalent relevant experience.
Customer service experience, preferably in the transportation industry.
Skills
Customer centric mentality.
Data entry and documentation skills.
Strong attention to detail.
Bilingual in English and Spanish.
Fluent in Mandarin or Punjabi.
Familiarity with Microsoft Office (Excel, Word).
This position offers:
Full Time position
Competitive base salary + eligibility of overtime
Competitive benefits package including medical, dental, and vision insurance.
401(k) with company match.
Opportunities for career growth
13 Paid Time Off + 6 Federal Holidays.
Characteristics of a Simplificator
Optimistic Attitude
Problem Solver
Passionate
Team Player
Eager to Learn
Adaptable
The Simplex Group
The Simplex Group is an organization dedicated to providing quality commercial transportation services to trucking companies and owner-operators alike. Our vision statement, "Empowering the Dreams of Those Delivering to America", anchors our focus on our customers. We are experts in administering comprehensive services including DOT/FMCSA Safety Compliance Management, truck permits, and taxes, offering the best trucking insurance packages in the market, and securing top-paying loads while servicing your freight factoring services. Simplex has the attributes of a highly entrepreneurial startup environment, growing at an accelerated pace, leveraging technology and digital marketing to build a highly differentiated engagement model for our customers, and being led by industry visionaries, supplemented by recent leadership hires with experience in technology companies.