Since 2005, Medworks has been committed to "Making the Room Better" by providing concierge-level support to surgeons specializing in urology, gynecology, and general surgeries. Founded by the visionary team of Darrell and Donna Shires, Medworks operates with a steadfast dedication to our core values of GRIT-Growth, Readiness, Integrity, and Teamwork. Similar to our values, Medworks prides itself on delivering comprehensive equipment services and expert support that enhance the efficiency and safety of every procedure.
At Medworks, we value energy, creativity, and dedication. Our team members are passionate about achieving goals and making a tangible impact. We are deeply committed to fostering personal and professional growth, offering abundant opportunities for skill development in an environment that thrives on innovation, collaboration, and excellence.
To learn more about our company, please visit our website: www.medworkssurgical.com
Position Overview
As the Regional Service Team Leader, you will oversee and support Medworks operations within the Bozeman, Montana area, ensuring exceptional client service, equipment management, and staff training. This hybrid role combines the responsibilities of a Service Representative with additional leadership duties. You'll provide essential on-site technical assistance for surgical equipment while leading service team initiatives, training, and collaborating with management to optimize regional performance.
Key Responsibilities
Service & Technical Support: Deliver technical assistance in installing, maintaining, and troubleshooting medical lasers and equipment. Oversee equipment usage and safety during medical procedures, supporting healthcare staff and ensuring optimal device performance. Educate and guide healthcare professionals on proper equipment handling and safety procedures. Manage equipment inventory, maintenance schedules, and compliance with regulatory standards.
Leadership & Regional Operations: Provide daily operational, administrative, and logistical support within your assigned region. Recruit, train, and evaluate field service staff, ensuring alignment with Medworks' standards of service excellence. Collaborate with the VP of Operations to enhance revenue, profitability, and operational efficiency across accounts. Build and nurture relationships with healthcare providers and business partners, ensuring seamless service integration. Enforce compliance with Medworks policies, hospital requirements, and industry regulations, including credentialing standards.
Requirements
Residence within 40 miles of Bozeman, Montana.
Technical skills and a commitment to quality in medical device management.
Excellent interpersonal and problem-solving abilities, with the capacity to lead and mentor team members.
Prior experience in medical equipment or technical support is preferred.
Bonus Opportunities
Eligible team members who complete training and demonstrate excellence are eligible for Medworks' Culture of Excellence Bonus, offering up to 10% of monthly pay for exceptional performance.
Why Medworks?
Competitive salary, benefits, and performance-based bonus structure.
Comprehensive benefits package including medical, vision, dental, paid leave, retirement matching, life insurance, and 24/7 virtual medical assistance.
Guaranteed bi-weekly pay for 80 hours, even during lighter scheduling periods.
An inclusive, growth-oriented environment where your impact is valued.
How to Apply
Submit your resume to:
Maggie Ayres
HR Manager, Medworks Surgical
Email: maggie@medworkssurgical.com
Compensation: Starting at $75,000 annually, increasing to $80,000 once fully trained in the role. Additional compensation, including bonuses and overtime, increases the annual compensation closer to $88,000.
Medworks is an equal opportunity employer and values a diverse workplace.