Russell Tobin's client is hiring a Customer Service Representative in Port Washington, NY
Employment Type: Contract
Location: Hybrid (potentially to work remotely) Port Washington, NY 11050
Pay rate:
English-speaking: $17.50/hr
French-speaking: $20.00/hr
Responsibilities:
Answers incoming calls and processes orders.
Resolves customer complaints, and troubleshoots issues to determine the best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Luxottica's Customer Service standards.
Owns follow-up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
Takes inbound phone calls for up to 90% of assigned shifts.
Performs all other duties as assigned.
Requirements:
High school diploma
1+ year(s) of experience working in customer service, hospitality or call center environment
Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
Strong verbal and written communication skills
Demonstrated listening and comprehension skills
A clear team player with strong interpersonal skills
Ability to maintain composure when dealing with difficult customer situations
Excellent time management skills - must be able to prioritize tasks efficiently
Strong PC skills including MS Office; Word and Excel
Ability to navigate information systems and the internet
Preferred Requirements:
Higher education degree
Previous experience using SAP
Previous experience in the optical industry, full knowledge of Luxottica's optical products, and a strong command of the industry language
Bilingual French
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.