Title: Order Management - Contract and Customer Service Administrator
Salary: $50,000 -$55,0000
Location: ONSITE, Richfield, OH
Hours: Monday through Friday; 8am - 5pm EST
Must Haves:
Experience with automated order entry systems
Excellent customer service skills both external and internal
Excellent data entry skills and attention to detail
Oracle experience
Positive attitude and excellent interpersonal skills
Strong organizational skills and the ability to meet deadlines
Handle multiple tasks and be able to prioritize tasks
Ability to work overtime when required
Ability to move forward with changes from existing processes to new solutions
Identify potential process improvement opportunities
Plusses:
Bachelors degree
Windows experience preferred including the Microsoft Suite of products (i.e. Excel, Word, Outlook)
Day-to-Day:
One of our clients in Richfield Ohio is looking for an Order Management Customer Service/Contract Administrator to sit onsite five days a week. In this role, this individual will be tasked to process service contracts accurately and timely using Oracle software. Additional responsibilities will include:
Assisting with processing orders according to the set SLA's per order type using CPQ & Oracle Software.
Provide support and assist internal and external customers.
Serve as a liaison between departments with the common end goal of serving our customers.
Contract and documentation review (for completeness), prior to data entry.
Identify trends and problems and suggest solutions to problems with the process (RCI).
Maintain Oracle Service Contracts which is used for monthly recurring invoicing, media shipments and customer support.
Create documentation of processes within the department as required.